Please fill out and submit this form, that automatically will be sent to sales@elpress.us. We will then have our local service provider contact you to initiate an RMA within 24-48 hours. Based on the information submitted, our service partner will be able to provide details including warranty status and a service quote (if service is not covered under warranty). Customer is responsible for shipping the product to the service provider. Return freight charges will be determined based on warranty status of the product. Please provide as much detail as possible.