Elpress’ combined Service and marketing vehicle has finally become a reality.
“It’s a long-awaited solution that will benefit our work in the field,” Service Manager Roger Andersson says.
When the Service vehicle was first discussed almost four years ago, Roger Andersson imagined a simple service vehicle that could provide service tools on site at
“But in all honesty, I thought that we were talking about so few days a year on the road that it wouldn’t be a very wise investment. In practice though, the service department actually goes on a long tour for a few weeks of the year, checking and collecting customers’ tools,” he says.
What if two departments were to share the vehicle? It was an idea that quickly turned out to be a very interesting one, and at that point talk turned into action. “With the marketing department on board, there was no longer any doubt about the viability of this project. For example, a customer may need to review their tools before an extensive period of planned industrial downtime. With our new service vehicle, and with the responsible salesperson, we can visit the customer and make an on site inventory of their tools prior to the planned downtime. If anything needs to be replaced or acquired before the planned downtime, the salesperson can resolve this, and if there are any tools that need servicing, this can be done on site meaning that the customer can have the tools checked and ready prior to the planned industrial downtime. The vehicle is currently stationed at Elpress’ head office in Kramfors, Sweden and is 80 percent booked-up by the marketing department for customer visits, trade fairs etc. in the Nordic region. Four seats give the option of sitting down with the customers and offering them the chance to view demonstrations on a pull-out screen. “Inside, the design is flexible so that when any of us from the service department use the vehicle, we just replace a number of racks so that we can bring the equipment we need to service the customers’ tools,” Roger says.
For customers outside the Nordic region, we collaborate with a number of service partners, who can be used to have your tools serviced. Read more about it here.